Interpersonal Communication Skill Education-Myassignmenthelp.Com

Question: Discuss About The Interpersonal Communication Skill Education? Answer: Introduction The case under study is a Montessori school. It is basically a model of human development and educational approach based the model. This system of education of children follows two basic principles. First, the school is for the children under age of six and has an innate path of psychological development of the children. Second, it follows the process where developing adults and children interact with their environment in order to develop psychological self-construction (Randolph, Rosenstein Michaels, 2014; Lillard, 2013). A detailed description and situation of the organization is provided in the report followed by a detailed description of the conflicts are provided. Suggestions are given in the final part of the case study to improve the situation in the organization. A comprehensive and in-depth reflection of the case is provided for better understanding for the reader. It will be covering the experiences and significant events that made impact on the author. Background of the Case The center under study is run by a family of mother, daughter and son, where the mother is the director, daughter is the principle and the son is the manager of the institution. Authority of decision making lies only with the director of the institution and no other person has any say in the matter. There is a clear communication gap between the director and the rest of the body. For that reason, no amount of hard work from our side is ever enough to satisfy them. I am a senior teacher in the institution. Like any other Montessori, this center also follows the mix classroom structure which is fundamental of Montessori education. But the issue lies in the management and poor leadership of the institution. There is also a sure shortage of manpower in the institution. Here, the classrooms comprises of children from age of 2.5 years to 6 year which is too long for and improper. The actual arrangement should be a mixture of 2-3 years as it involves free activity within a prepared environment with educational environment tailored to basic human characteristic and the specific characteristics of children at different stage. Hence, it is understandable that the age gap of the mix classroom in the case creates chaos. The classrooms are not functional and fail in allowing the children to develop according to their own inner psychological directives. Boredom of the children can be noticed with the work material provided for them. This chaos lead to an un clean environment, therefore, is hardly conductive to order in the whole school. Certain changes are required in order to gain harmony and beauty of the center. The classrooms should be divided according to the Montessori segmentation and have an environment that emphasized materials and activities scaled to the childrens ability to develop movement and independence instead of occupying them with something for the sake. Identification of the Conflict From the above description of the case, it is clear that the leadership that runs into my organization is autocratic leadership. There is a clear communication gap between the management and the teachers of the organization which supplemented for the situation that arose. The teachers are definitely not happy with the situation. They seek more participation in the decision making for the institution. Another issue that can be identified is the shortage of manpower in the organization. We need more manpower to in the organization to cope up with the issue, but the director is strict about not recruiting any more staffs. This leadership inefficiency and communication gap between the leader and the members are the primary cause of the chaos in the school. The Montessori needs a new management style to regain the stability. Moreover, she is seeking help from the management and senior teachers to stabilize the condition. Therefore, the director and I had a meeting about the need of new sy stem and challenges that might occur in the process. This Brief description of the Autocratic leadership Autocratic leadership is also termed as authoritarian leadership. It is identified by the individual control over all decision of the organization where others have little or no input in it. The acceptance of ideas from the group members is rarely granted and the decisions are based on the leaders ideas and judgments. The members are rarely trusted in taking decisions or important tasks. Out of the box thinking and creativity is always discouraged and the members have to follow the dictated structure by the leader. This brings resentment among the group members. People may dislike the decision that is imposed by the leader. This also impairs the morale of the group as the members start to feel dissatisfied and stifled (Rast III, Hogg Giessner, 2013; Dinh et al., 2014). Required leadership for managing the situation There is a clear need of change in the leadership style to manage and bring back the beauty and harmony in the center for which, collaborative leadership style is best suited. This type seeks assistance from the members and allows them to present their view in the meeting. The welcomed views from the members are considered before implementing the necessary arrangements in the organization (Orchard Rykhoff, 2015; Broome Marshall, 2016). Interpersonal communication skill is required in order to implement this kind of leadership in the Early Childhood Education and Care or ECCE I am working in. It can help in handling the situation and provide a positive outcome. As a leader, I need to use the knowledge and skills of interpersonal communication (Lane, 2016). Now relate the case with the interpersonal communication and collaborative leadership and propose possible solution. In this type, people exchange information, meaning and feelings through non-verbal or verbal modes (Castaneda, 2016). It can also be the sharing of information among the team members. Various skills are required to properly conduct the interpersonal communication among the group members. To overcome the failure of the current management and leader, as a leader I need to use the skills to bring changes in the Montessori. Some important skills and knowledge are required to deal with the case in hand. Effective listening Effective listening is an important part of interpersonal communication. I need to adopt the skill to work effectively as a leader, what is missing in current leaders as they dont bother to listen to the teachers. Jumping to conclusions without completely listening to the matter should be avoided at with utmost priority (Tyagi, 2013; dartmouth.edu., 2017). I should listen to all the members of the school and take all the views into consideration before taking decision. Also need to seek for help from the knowledgeable people. Two way communication Two way communications is essential in the interpersonal communication. As a leader, I need to engage the group members in this type of communication in order to have a flow of idea that can bring changes in the institution (Berger, 2014). Developing Relationship Relationship development is another skill that needs to be acquired. It can help in the process of interviewing. I will have a short period of time to make a positive first impression. Developing this skill will help me interviewing the teachers and the management and seek their opinion on the matter before taking any decision. This process will help to make them believe that their opinions are valued by the management which will in term create healthy relation in the school (Fussell Kreuz, 2014; repec.org, 2017). Non-verbal Communication Nonverbal communication is another important skill used in interpersonal communication. Here, I need to understand and read the face of my colleagues to have an idea if the conversation is transparent or they are having trouble understanding (Adler, Rodman DuPr, 2016). Asking Question Asking questions or opinion of the members on a daily basis is important. Then I will be able to have a clear idea of the satisfaction level of the teachers in the center. In the case of the Montessori, I use these skills with collaboration with Mediation, Interview, Oral Presentation and Conflict Management for handling. The first thing that I need to do is the conflict management, where I identified the issue of the conflict. As the leader of the school, it responsibility vested in me to handle the issue and bring required changes. For that process, it was wise to take interview of the colleagues, mediation and oral presentation to resolve the issue. Interview helped to understand the teachers perspective of the issue and oral presentation helped to communicate with the members and describe the steps taken in order to change. Action Plan From the above case, it is necessary to implement an action plan to change the system and bring working environment in the school. First of all, the mix classroom has to be divided into parts. Children under age group 2-3 year will be separated from the rest of the children and put in one class. This way, they will have more opportunity to represent and develop their skills. 4-6 year students will be put into a separate class. The course will be set accordingly with their interest and level, so that no child will be left bored. The current system of working will be replaced by target based model, where course will be set according to the purpose and necessary. The communication between the teachers and the management, which is absent in the current scenario, will be established to bring the best outcome for the school. Opinion of all will be taken into consideration (Andrews, 2017). Reflection Reflection provides the detailed understanding of the case from the authors point of view. Significant issues and event that I faced during the case will be discussed in the following part. The purpose of the reflection section is to provide the reader with a firsthand experience of the case. The main problem that has been identified in the in the case is the communication problem. The current management in the institution is autocratic, which needs to be changed as it does not work in a Montessori. I think it needs to be replaced by collaborative leadership style. According to my opinion, there are barriers created by the management to keep the teaching staffs and the management staffs separated. All the decisions and taken by the management without consulting with the teachers who actually participate in running the school and handling the children. Their opinion should be given utmost priority. Another issue in the school is the mix classroom system that varies from other Montessori. The present structure should be replaced by the normal structure as proposed in the case analysis. As the director has appointed me in the position of management to bring changes in the Montessori, it was important for me to consider different leadership style and implement the best suited implement in the matter. In the process of learning leadership styles and skills, I came to know about the necessity skills required for becoming a leader is the closely related to the daily life. I found many of my skills and knowledge helpful in operating the as the leader with the help of interpersonal communication. My effective listening skill, relationship buildup ability gave me an advantage in the case. On the other hand, the teachers of the school showed many expectations from their new leader. It is in my positive ground that they match with my leadership style. They expect to play more active role in decision making for the betterment of the school. They also seek more interaction with the leader. As mentioned earlier in the report, collaborative leadership demands various interpersonal skills. In order to properly play the role of a leader, in needed to learn and brush-up different skills that was required in this scenario. It gave me the opportunity to implement my expert listening skills and relationship build-up skill which is essential. Moreover, these skills are also mandatory for a school teacher to perform their duty. On to it, different skills like two way communication, nonverbal communication, and opinion seeking method was necessary for me to learn. These skills are not only essential for leadership, but also effective in the field of teaching. The challenges that are identified in the case are very common leadership management issues that can be often seen. These are some obvious reasons for the failure of a company or organization. Primarily, the current leadership management in practice is totally inappropriate for this setting which in this case is a Montessori. Autocratic management can never be used in a school setting. The primary challenge that I could identify is the communication gap. The gap is created by the management with the teacher due to their chosen style of leadership. As a leader, my primary duty will be to change the leadership style in practice and replace it with a more communicative one which is collaborative leadership style. Different approaches that are mentioned in the text needs to be utilized in resolving the issue. Relation building method, effective listening, two way communication, developing relationship method and nonverbal communication are some of the examples that are mentioned and I th ink will be useful in resolving the issue. It will help to bridge the gap between management and the teaching staffs of the school, which will result in better management of the school. This step is necessary as the teachers understand the needs of the school better than the management. It is observed that the poor decision from the management part of including the age group 2-6 years in one mix classroom created chaos in the school and disturbed the environment. The teachers understand the situation and know what needs to be done where the current management fails. Hence, the teachers are to be included to resolve the problem and their opinion will be given priority. Considering the current situation of the institute, I proposed an action plan which includes the teachers for solving similar issues. It advocates their engagement for understanding the issues in the mix classroom atmosphere as they are the ones in it. So it is of absolute necessity. Secondly, the class will be separated for the age group 2-3 years and 3-6 years as they require different attentions. I think it will provide more opportunity for them to represent and develop their skills and knowledge. Finally, the course will be set in accordance with the level of the students. The correct course will help them to show better response and develop faster. For this, the involvement of the teaching faculties is of absolute necessity. The case has supplemented a great deal in growing my skills as a leader. To be more specific, it increased my interpersonal and intrapersonal skills as these are the prime requirement for becoming a good leader in this context. Some of the pre inhabited skills such as relationship development and effective listening skills are brushed up thanks to this case as they are of absolute necessary for achieving this level of leadership. On to it, the some others skills I had to learn in the process are two way communication, nonverbal communication and interview method. These skills have proven much help in the course of this case. I believe these are not limited in this field and it will also come handy in the future life. Conclusion From the above case study analysis, it can be concluded that the Montessori under study is in need of new leadership which has been discussed thoroughly in the text. A thorough description of the analysis of the case is given in the report. Identification of the issue in the management is also highlighted in the report. The proposal of the solution is suggested in the report is based on the issues and reflect the accordingly. 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